She Knew It All
This guest was a typical face at the concierge desk as she liked to ask about destinations and restaurants in the area. However, Neff could tell that Anna Delvey did not truly need help. After all, she was already friends with the owners, bartenders, and even waiters at these places. Why was she doing this?
She Knew It All
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Looking For A Friend
Sharp as a whip, Neff knew right away that this was not someone looking for a recommendation. The chances were good that the guest was merely trying to befriend her. She must have been looking for a friend at the hotel, and the two got closer eventually. “You just sit there and listen, because that’s your concierge life,” Neff said.
Looking For A Friend
